Where is value city furniture made

The same thing happened to me in May with a bedroom set. I tried to give them another chance but it keeps happening. I even spoke with the store manager and he he did nothing. They tell you things are in stock just to get your money. We bought two chairs which weren't the ones we really wanted, but settled for since we had family coming in from out of state and the other ones couldn't be in on time.

We purchased these chairs on July 17, , by August they started to fray and the material started looking horrible, I immediately they could not send anyone out until today which is October 13, , they may possibly fix them, but my past experience with Value City is not good, why I went there again is my fault, the last leather living room set was leather and started peeling on the seats and arms, I called once again immediately.

Only was told the warranty was out 3 days before I called, I did call corporate and was told there was nothing they could do, as I said why I went again is stupid on my part but I needed furniture in a hurry, I intend to tell everyone I know and everyone on Facebook.

Please please do not use value city, the people in the office are rude, non caring and don't give a dam about your problems with their furniture,. As I said I guess this is my fault for using them again, and I will not even go on to tell you of the furniture that I did buy that I had no problem with because the bad outweighs the good,. I will never never buy Value City again, so please please think about all the other furniture places out there to buy a better quality, I would like to mention these chairs were not cheap, I am really trying to be nice.

I could go on about the words I really feel about these but I am trying my level best to be as true as I can be with out screaming and cussing. The other chairs were more expensive and we should have waited but as I said the leather ones were worse than the new ones because Value City did nothing about them, I am writing this just to warn people stay away because nothing will be done, I should be given the option to purchase the other chairs in replacement of these but will not be given the option.

My wife and I visited one of Value City Furniture store and placed orders to buy full leather sofa set and full bedroom sets bed, dresser nightstand When we ask why will it take 3 full months for delivery, they convinced us mentioning COVID as reasons. When Aug comes we received a call and told us the item is ready to be delivered. When the delivery date approached we again received a call and notified the delivery date is delayed for another month.

Imagine for the item they said it is ready to be delivered after we waited patiently for 6 full months, they still playing a game by calling and giving nonsense excuses about the delay of the furniture. I feel so bad trusting this company. To be honest I am forced to write this review to prevent other customers from being a victim.

Got a bedroom set from them in Nov and as of today, Oct. They rescheduled deliveries multiple times, having me or my husband take off work on multiple occasions. Shop By Category. Living Room. Dining Room. Home Office. Shop All. Nest 9-Piece Sectional. Posh Dining Table and 6 Dining Chairs. Collin 5-Piece Sectional with Ottoman. Anderson 2-Piece Sectional with Chaise. Shop Custom Furniture So many fabrics, styles and sizes.

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Minka Dining Chair. Asher Accent Chair. I kind of used to turn my nose up thinking it was cheap quality at cheap er prices. Just wanted something that looked nice. I went to VCF one day with my Mom who is a furniture lover and she was blown away by the prices and the quality. She had recently purchased a new couch down the road for almost double for what I have. They have great customer service, no one followed me around and when I DID want some help, they were very courteous as to not lay on the salesmen ways too thick.

This place is great. Delivery was efficient, early, and overall I'm blown away. I had been other places but wasn't finding anything in a style I liked that would fit my space. Low and behold I found it at VCF! Well buyer beware, you do get what you pay for.

I was going to be off at that time I just added an extra vacation day. Three days before the delivery date I would get a couple of calls a day confirming delivey. Well, the morning of delivery I get a phone call saying that the sofa part of my sectional was in, but not the chaise part.

Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!!

I spoke to everyone from corporate right down to the store and all I got were sorries. They lady I spoke to at the store, Karen no last name seemed to only want to get me back in the store to pick something else out, no doubt at a more expensive rate. She said it not just once, but several times, even after I explained to her I had already painted to compliment the color of the furniture. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min.

It took him Also i was told that furniture orders could only be held for 10 days no one told me that at the time of sale. So if orders are held for ten days, then why didn't i get my furniture? No one made any effort to offer me a discount, or anything to placate me. While I was there I also saw a bedroom set, and an entertainment center I liked. I was going to come back, but after this experience. I guess they aren't too concerned about the dollars in sales they lost.

Followup: I just got a call from customer service, Miss India Stevens handled my claim. I have to say she was the first person I spoke to that was concerned about how upset I was.

She said the manufacture didn't deliver. No one told me that earlier. Furniture delivery is horrible. This is the second time the furniture delivery service was late, rude and totally unacceptable. The alternative fact store. Yes received 3 different reasons why my order is delayed. Placed my order for a lift chair in September and keep getting reasons for the delay.

Was a birthday gift but don't seems like she's gonna receive it probably til Christmas - Not, just want my money back. Then they hung up twice but said the call was disconnected. I would never recommend and people if you need it in the year you place the order, try another store but don't put your trust in VCF. Last month I purchased the Athens, a super comfy sectional from VCF in Pasadena, but not before shopping and comparing products in several furniture stores.

The salesman Mr. Sung Koo was very patient and helpful. My husband and I can be indecisive and time consuming customers, but that is part of our decision making process.

Sung helped me with measurements and configuring the piece to fit perfect in my space. I would definitely recommend the salesman and the couch! Bought a sectional from here I called to see if it was missing the connector part and the lady said no this set doesn't have a connector. I asked what I should do because the set always slides apart and she said just slide it back together every time.

What a piece of junk. I would've just bought a two piece couch set if that's what I wanted. I write this review with honest words and a very sad heart Why sad? However the apartment house I live has very narrow stairs and upon purchase I told BRUCE BARR I wouldn't even buy the couch unless they could lift the furniture through the very accessible sliding glass door on my 2nd floor it was flush to the wall so a truck could easily pull up and push the couch through.

Past tenets have lived in this apartment house and they have done this. Bruce Barr said everything would be okay and that they will even take off the legs and I wouldn't have a problem I spoke to the Manager Rick and again he said that they would attempt and assest the situation The delivery company did not do this I will be forwarding this review to everyone. This review is for the delivery part only.

I was told that I would need to reschedule for another day. I am beyond pissed because I was assured at purchase that an afternoon delivery would not be a problem. I can't take another day off of work to go sit and wait for them. I was supposed to get a phone call but never did, no apologies from the person answering the phone.

I don't think I will be going back. We came in on the Presidents' Day sale and it was full. We were greeted at the door. They had great sale specials and our sales person Sung Koo was great. He's very patient and answered all of our questions.

And finally we decided on some furniture and he helped us through all the process. The place is accessible and compared to other places they had a great prices. Overall we are very happy with the experience. Who the hell checks in and writes a review about a Value City Furniture?

This guy. That's who! I wanted to buy something, its not like I'm poor and don't have the money to buy value furniture. Much like Fox Mulder, I wanted to believe. I wanted to believe this place had some decent furniture.

In the end, I found out that it was just some guy in a gray suit probing people. The wife and I stopped here looking for a coffee table and end tables. We are still without a coffee table or end tables, so that should tell you that we didn't find anything. First no-one bothered to even ask us if we needed help with anything. We walked by a couple of lax employees who were more focused on their texting than on their customers.

Shame on you minimum wage salesperson. I'm not going to lie, the selection was disappointing. I get it, its just a showroom. Well shouldn't they show some alternatives? You'd walk down an aisle and you were sure that you saw the exact same table, with just a little different stylistic detail in the previous aisle.

And is everything dark brown or black, how about some choice VCF? I don't think we'll be going back. But I will give them some credit, they do have some decent looking dining room tables. So if we were looking for those, maybe the trip wouldn't have been such a waste. Unfortunately, we were searching for end tables and a coffee table Furniture at a value is this stores goal. To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it.

Unless you've educated yourself on what to look for when shopping for pieces, Ashley, Basset, VCF, and the like can have the same level of quality There is only one brand I found to be the best here, and that's what I purchased, specifically from this location. It has been 2yrs, and thus, far the one time I had an issue, the repairman showed up determined sloping defect, and replacement was made. Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better.

Do your homework and educate before you leave home It was you that made my experience a lifelong memory. From professionalism, to saavy of personaltiy, to excellent customer service and a strong prophetic sales history of vast experience. You caught the vision and sold me all of my hearts desires. From a beautiful king size exclusive gallant white bedroomset, that I was suppose to purchase somewhere else. But when my eyes hit the prize at Value city I was sold. Moving on to also purchase a dining room elegant glass table with heavy dark wood with a splash of silver metal poles dashing threw the wood base..

I also took a trip to the beautiful glass end tables and server that we brought. Talk about the entire house being furnished and equsite to taste. So with a heartfelt thankyou to The Sales Representative Emmauel. Thankyou for your patience your drive, zeal and enthusiasm. Thankyou Value City Furniture. Because theres more there than meets the eye!! To the clerks at the desk especially veterans of the business Thankyou.

To the manager and delivery men thankyou. You all were great! I would recomend this VCF if you want to buy quality furniture at a decent price.

We bought a couch, loveseat and recliner here. The prices are unbeatable and the service is decent. The ottoman that we bought was defective, so they brought us a new one with no questions asked. The fist guy I worked with Issac seemed like he was in some sort of rush. Not very friendly in my opinion. Something told me to comeback to the store the following day a I got a guy named Mike he was cool as a fan.

He was still willing to help and offer me advice even though he wasn't getting the commission for the sale. Then he kept rambling on about how he had no help and they want him to do everything himself. I did't say this to him of course.

The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars. My boyfriend and I had just bought our first house, so we needed furniture for every room.

We looked at a few places and decided value city had the best prices. We went to the store and picked out a new living room set, kitchen table, and bedroom set. When we ordered everything we were told that one piece from our couch would be on back order and we would receive it the end of May. I live on the eastern shore so the only day they deliver over here are on Thursdays. The delivery people came and as they were bringing up the bed set, they hit the wall and put a nice ding in the wall.

My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. He asked the delivery people where our other two pieces of furniture were and they said they were on back order until the end of May.

We had no idea that those two pieces were on back order when we ordered it, we were told only one piece would be. We had to sleep with the mattress on the floor for the first month we lived here.

Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28th, the Sunday before as well the night before. My boyfriend and I were both working at the time so my mom took off work so she could stay and wait for the furniture. She waited for quite a while and our furniture never showed up. We never got a call, nothing, they just decided not to show up. I was furious and called again and complained. Their reason for not coming was that one piece was on back order until the following Thursday so they were just gonna deliver everything at once.

Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. When I called I called corporate to complain and say what terrible service this has been.

The girl was not very nice and didn't seem to care that my furniture was still not in my house after living here for over a month. I had the worst experience with value city, and I refuse to ever shop there again. I would give this zero stars if I could. The lady who answers the phone has the worst attitude. I went in the store on the 17th and looked around, I ordered a couch which they told me they had in stock. It was scheduled to be delivered to me on the 27th.

I received a phone call 2 days before saying that they did not send my order through and that I would have to wait an additional 2 weeks to receive my couch. They did not reimburse me my delivery fee or try to work around my schedule. I would NEVER recommend anyone doing business with this store they seem nice when they want your business and once you sign and pay for your stuff they show their true colors.

Good help is hard to find.. I hope they don't ever make another penny in that store. Jeremy was our sales person and we had such a great experience with him, it was really low pressure, easy, and even fun. When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. I would recommend the store to anyone after the experience we have had. I bought a bedroom set from here.

I had everything in my cart and checked out, then when they went to schedule delivery I was told they no longer carry the bed that comes with the furniture. I also purchased my mattress from here. At the point of sale my saleswoman told me I had a day sleep test for my mattress.

If I didn't like it then I could return it. Period end of story I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. I called and she was busy with a customer so I spoke to the manager who was extremely condescending and would barely let me get a word in edgewise, but proceeced tell me that i would not get a refund but I had to exchange the mattress, I explained to him that I had come in and tried out the others and none would fit me and said well we have all new mattress and I said since Tuesday, like 4 days ago and he was like umm yea.

Ok well we will see. Don't buy your furniture at this place, they don't explain the entire small print only what they want you to know and if your too trusting as I guess I was in this situation and didn't read the actual small print bc I trusted my saleswoman then you will get screwed as I am. Oh and then you will also have to live with a broken back everyday like I do.

I should send them the bills from my massage therapist. They worked together so well. Very thorough, fast, professional and personal. They even took a picture and sent it to our daughter, so she could see it. They packed up all the wrapping and were in and out before I knew it. I have obtained a few pieces from VCF over the years. I haven't had to order anything from them, so I can't comment to that. At this particular location, they don't seem too busy which causes the sales staff to pounce on you when you walk in the door Unfortunately, I rarely find something that I really want to purchase.

Stuff happens though! They are however under warranty still, so value city is sending someone out to look at the damages and see what can be done; I'll update later on that! Went a couple nights ago to buy a new mattress. This isn't an easy task! I was helped by Jeremy, who was phenomenal! Did not push me to buy most expensive or anything else sales people do like that.

Instead, he was very knowledgeable and helped me chose something within my budget which I didn't have one but I'm 21yrs old and he didn't want to break my bank account which I thought was very thoughtful and nice!

They also had a sale going on that I was interested in. That's also what brought me in at this time. Needless to say, I did end up buying a new bed! It was delivered on time by two strong fellas who unloaded it and even set it up for me right where I wanted it. They were also very kind and polite.

My whole experience was great. Love Value city! And their furniture of course! I had looked several places for a new recliner, but was reluctant to visit this location.

I had heard that service was sketchy, the selection was just ok, and people had problems getting delivery or pickup scheduled. All true! I did find the chair that I wanted, but the salesman was not particularly interested in helping me, sighed and did so begrudgingly, and at the end of the transaction, told me I could pick up my chair 2 days later at the Alum Creek distribution.

My experience there was great, in spite of having to return the following day. The men who worked loading vehicles were kind and professional. It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did. I will not be shopping at Value City again. Furniture shopping is an oftentimes tedious and mundane task. This site's sole purpose is to help you make the decision faster and with more peace of mind.

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See how it all works here. All US Mattress Reviews. All UK Mattress Reviews. All Australian Mattress Reviews. Unlock Today's Coupons. See Top Rated Furniture Choices. Write a Review. People love to hate People love to hate on Value City and I totally get it. I bought furniture Worst service in the history of man kind I received a gift from a family member Buyer beware Buyer beware.

Just your average run of the mill furniture store Just your average run of the mill furniture store. My furniture is being delivered tomorrow I don't know if my house was built At first glance My boyfriend and I just moved into a new apartment When I first moved here Dropped my new couch Dropped my new couch and bent it.

Came here a couple times to shop After two great purchases After two great purchases, we made a third. So of course I'm always a little skeptical So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. We are terrible at shopping for furniture I ordered a bed for my 11 year old At Gurnee Mills we were walking around Prices are very good Still a 4 star experience The man that helped us I have been to the value city Shopping around a lot for a sofa Shopping around a lot for a sofa and loveseat.

Love the table my fiance and I purchased I wish I could give a zero rating I wish I could give a zero rating to this place. Never again Never again.

My boyfriend and I came in Value City Furniture Moda sectional Great store Great store. Upon entering the store we were stopped instantly Very strange place After reading some So a bit about me Well first off O ur selection is tasteful yet diverse, spanning a range of the market's current furniture options. Order at your convenience. So, start clicking to put together the home of your dreams - it's that easy. Looking for local deals and discounts?

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